Selecting security vendors, staff and volunteers

Information about selecting an appropriate security company and volunteers for your event.

Engaging a security vendor

Security planning calls for specialised skills, an understanding of events and event experience, so that decisions in the security plan can be put into operation.

When evaluating potential vendors, you should carefully review their qualifications and experience and conduct reference checks with other event organisers.

The security company you appoint must be:

  • able to provide appropriate staff for the type of event you are holding
  • available to present and speak to its plan to the host city, New Zealand Police and the venue operator as required.

Legal requirements for security services

Companies offering private security are covered by the Private Security Personnel and Private Investigators Act 2010(external link).

The Act’s purpose is to ensure private security personnel are suitably qualified to carry out their work and don't behave in ways that are contrary to the public interest.

Under the Act, anyone engaged in providing security services must have a licence or certificate of approval from the Private Security Personnel Licensing Authority, as follows:

  • private security businesses require a licence
  • individuals who work for licence holders require a certificate of approval.

The following persons must hold a licence under this Act:

  • private investigators
  • security technicians
  • security consultants
  • confidential document destruction agents
  • property guards
  • personal guards (body guards)
  • crowd controllers (bouncers).

In addition, the security provider should be a member of the New Zealand Security Association(external link).


If volunteers are being used in an information or marshalling capacity, they must have been trained and given the appropriate equipment and uniforms.

If a volunteer is not confident with customer service or conflict resolution, a crowd management role is not appropriate for them.

Police vetting of volunteers

Your event has a duty of care to its participants, particularly when it involves young and vulnerable people.

  • Consider the need for police vetting of volunteers.
  • If police vetting is required, all volunteers must fill out a consent form granting permission for the police vetting to take place.

Read more about vetting on the Zealand Police website(external link)